🍁 Made & Packaged in Canada • ⭐ Trusted by Health-Conscious Canadians • 🚚 Fast Shipping Across North America

Refund, Return & Exchange Policy

Effective Date: September 15, 2026

At CEED Nutrition, we are committed to providing premium-quality botanical wellness products. We carefully formulate and package our products with quality, freshness, and customer satisfaction in mind.

If you are not completely satisfied with your purchase, please review the policy below. We are committed to handling every request fairly while maintaining the quality and safety standards of our products.

Returns

For health, safety, and quality-assurance reasons, we do not accept returns of opened or used products.

You may request a return within 30 days of receiving your order provided that:

  • The product is unopened and unused.

  • The product remains in its original packaging.

  • The product is in resalable condition.

  • Proof of purchase is provided.

  • The return request is submitted within 30 days of delivery.

For change-of-mind returns, the customer is responsible for the cost of return shipping.

Original shipping charges are non-refundable unless the return is the result of an error by CEED Nutrition or the product arrived damaged or defective.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Clear photos of the packaging, if applicable

Once we review and approve your request, CEED Nutrition may provide a replacement or refund at no additional cost to you.

Where the issue was caused by CEED Nutrition or the product was damaged during delivery, we will cover the applicable return shipping costs.

Please do not dispose of the product or packaging until we have reviewed your request, as we may need additional information to resolve the issue.

Exchanges

We accept exchanges for damaged, defective, or incorrectly shipped products.

For an unopened and unused product that you would like to exchange for a different product, please contact us within 30 days of delivery. The product must meet our return requirements and be in its original, unopened packaging.

Because CEED Nutrition products include consumable wellness products, opened or used products are not eligible for exchange, unless the product is defective or the wrong product was shipped.

For customer-requested exchanges:

  • The original product must be returned before the replacement is shipped.

  • The customer is responsible for return shipping costs.

  • If the replacement product has a higher price, the difference must be paid before the exchange is processed.

  • If the replacement product has a lower price, we will refund the applicable difference to the original payment method.

If the exchange is required because CEED Nutrition sent the wrong product or the product arrived damaged or defective, CEED Nutrition will cover the applicable return and replacement shipping costs.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after the refund has been processed. Actual processing times may vary depending on your financial institution.

Shipping charges are non-refundable unless the return is due to an error by CEED Nutrition or the product arrived damaged or defective.

Non-Returnable and Non-Refundable Items

The following products are generally not eligible for return, refund, or exchange:

  • Opened or used products

  • Products returned more than 30 days after delivery

  • Gift cards

  • Clearance or final-sale items, where applicable

  • Products that have been damaged, altered, or contaminated after delivery

If you believe a product is defective or arrived damaged, please contact us even if it falls within one of the categories above so that we can review the situation.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled and will be subject to our Return and Refund Policy.

To request a cancellation, please contact us as soon as possible with your order number.

How to Request a Return, Refund or Exchange

To submit a request, please contact:

CEED Nutrition
Email: support@ceednutrition.com

Please include:

  • Your order number

  • Your name

  • The reason for your request

  • Photos of the product and packaging, where applicable

We aim to respond to return, refund, and exchange requests within 2 business days.

Please wait for confirmation from CEED Nutrition before shipping a product back to us.

Questions?

If you have any questions about our Refund, Return & Exchange Policy, please contact us at:

support@ceednutrition.com

We are committed to providing an excellent customer experience while maintaining the quality, safety, and integrity of our products.

CEED Nutrition

Balance by Nature.

Manufactured and formulated in Canada.